Practice Administrator – Church View

DMC Healthcare are looking to recruit
an experienced, charismatic, and approachable administrator to support our
Practice manager and Assistant Practice Manager at our GP Surgery based in Rainham,
Kent. Our practice is modern, bright and welcoming with on-site staff parking,
meeting rooms, air-conditioned offices and staff kitchen/dining area.

·        
Do you have administration &
reception experience or working in a GP Surgery or clinical environment?

·        
Can you ensure accurate bookings of
appointments and handling patient queries?

·        
Are you great communicator with
excellent customer service?

·        
Are you accurate at recording
information and telephone manner?

If yes, then we would love to hear
from you!

DMC are a successful and trusted
provider of NHS services across England and Scotland. We have grown rapidly in
the past decade from a single Dulwich practice to a team of over 400 employees
dedicated to giving patients the very best in care.

DMC Healthcare continue to see steady
growth in the services we provide and we are looking for Practice Administrator/Receptionist
answering patients queries via telephones and face to face to join our busy
team at Church View Practice in Rainham, Kent.

We are looking to recruit 2 member of
staff as below

1.       Permanent, Part time working 22.5 hours

2.       Fixed term maternity cover for 10 month working 15.5 hours per week

You will assist in the day to day
running by providing Reception and administrative support to the clinical team.
Tasks would include covering reception area, all general office administrative
work, customer service face to face and through telephone.

As the administrator you will
demonstrate the ability to multi-task, good time keeping, organisation,
efficiency, professionalism and the ability to work both independently and as
part of a team whilst supporting the delivery of practice policies and
procedures.

Key duties include:

·        
Be the first point of contact for
patients who are having difficulty

·        
Deliver excellent customer service to
patients

·        
Arrange appointments either face to
face or via the telephone

·        
Monitor flow of patients in the
waiting room ensuring the appointment system accurately reflects the arrival of
patients

·        
Update patients records and dealing
with day to day patients related queries

·        
Deliver back office administrative
support for GP practices

·        
Dealing sensitively with all
enquires/information & any general enquiry that may arise from time to time

·        
The post holder should also be
prepared to take part in training/educational workshops as and where required

·        
Read coding the information into the
practice clinical system,

·        
Participation in practices quality
goals and objectives

To be successful in this role you will:

·        
Communicate effectively with
patients, carers and healthcare professionals

·        
Respond appropriately to queries

·        
Record data accurately with attention
to detail

·        
Comply and familiarise yourself with
the Practice’s policies and procedures

·        
Provide relevant information to
patients, family/visitors/carers and colleagues

·        
Become an expert in administrative
field

·        
Excellent communication skills, both
written and verbal

·        
Able to prioritise and work
accurately under pressure with good attention to detail

About us:

DMC Healthcare Group is a provider of
Primary Care Services operating GP surgeries, walk-in centres and mobile medical
units. We offer patients a full range of NHS primary and urgent care services.
At DMC we believe in working together to deliver healthier outcomes for our
patients and our own teams and strive to continuously ensure our patients are
safe, cared for and receive the care they need when they need it.

If you are interested in our vacancy
then we would love to hear from you. In return, you will enjoy a challenging
and diverse career with DMC.

As part of our employment process, you
will be required to complete the appropriate level DBS check.

Equality and Diversity Statement

The company supports the principle of
Equality and Diversity in employment wholeheartedly and opposes all forms of
unlawful or unfair discrimination on the grounds of age, disability, sex,
gender reassignment, sexual orientation, pregnancy and maternity, race,
religion or belief and marriage and civil partnerships.

Disclosure and Barring Service Check

This post is subject to the
Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be
necessary for a submission for Disclosure to be made to the Disclosure and
Barring Service (formerly known as CRB) to check for any previous criminal
convictions.

This job advert may close as soon as
sufficient suitable applications have been received. If interested please apply
for this post as soon as possible

Your submitted application maybe
imported into our preferred Third-party recruitment system. By applying for
this post, you are agreeing to DMC Healthcare transferring the information
within this application to its preferred applicant management system. If you
are offered a job, information will also be transferred into the DMC Electronic
Staff Records system.