Reception Lead

Reception Lead (Maternity Cover) 

DMC Healthcare 

       Permanent, full or part time  

       Salary:  £21,164 per annum 

  • Are you confident to lead a team of reception staff in a busy GP practice? 

  • Can you lead a team to ensure accurate bookings of appointments and handling patient queries? 

  •  Do you have excellent customer service skills and telephone manner?  

If you feel that this is the next role for you, keep reading for further information about this exciting and important role at DMC.  


The Role 

In this role you will be responsible for the smooth running of Reception and IT processes of reception.  You will supervise the reception team and ensure the practice is running efficiently.  You will ensure the highest standards of patient care from arranging appointments, meeting and greeting patients and supporting the work of the GP's and Practice Manager.  As Reception Lead you will act as a focal point to the patients between the GP’s, Practice Manager and other members of the primary health care team, ensure administrative and clerical duties within the Practice are carried out within the Practice’s guidelines and policies and that the day-to-day patient administrative activities of the Practice are carried out accordingly.  This is a maternity cover role.  The permanent hours for this role are Monday, Tuesday, Wednesday – 08:00-16:00, Thursday – 08:00-13:00 & Friday – 08:00-16:00.  However, you must have some flexibility as the rota may on occsaion change. 


Reception and Appointment system 

  • Supervise, train, mentor and develop reception team  

  • Lead the training on the appointment sessions 

  • Arrange appointments either face to face or via the telephone 

  • Monitor flow of patients in the waiting room ensuring the appointment system accurately reflects the arrival of patients 

  • Monitor GP Rota's and identify potential gaps and report to Practice Manager 

  • Support locums/assistants/salaried GP's working in the practice 

  • Organise duty rotas and co-ordinate leave requests  

  • Be the first point of contact for patients who are having difficulty 

  • Dealing with patient enquiries both by telephone or face to face 

  • Preparing doctors rooms between surgeries 

  • Providing patients / pharmacists repeat prescriptions 



  • Lead of delivering all operating processes and procedures for reception and waiting room 

  • Dealing with patient tasks from Doctors in a proactive manner 

  • Organise flu clinics.  Co-ordinate with Practice Manager  

  • Entering details onto the patient computer medical records 

  • Producing summary printouts and printed documentation as required by community staff, secondary care and the patient 

  • Generating repeat prescriptions 

  • Registering temporary and regular patients on to the computer system 


General Duties 

  • Lead the way in the maintaining and encouraging of adequate security measures e.g. locking doors, setting security alarm where relevant. Complying with IG and smartcard security. 

  • Lead on Health and Safety of all staff, patients and visitors. 

  • Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity with the agreement of the Practice Manager. 

  • Comply and familiarise yourself with the Practice’s policies and procedures. 

  • Carry out any other duties as reasonably requested by the Doctors, Practice Manager or Assistant Practice Manager. 


Health and Safety responsibilities 

  • The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include: 

  • Using personal security systems within the workplace according to Practice guidelines 

  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks 

  • Making effective use of training to update knowledge and skills 

  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards 

  • Reporting potential risks identified 


Your experience 

  • We expect you will have a minimum of two years-experience in a similar Lead Reception role  

  • You will have Maths and English GCSE grade C or grade 4 and above 


Your skills: 

  • Excellent IT skills 

  • Ability to organise, plan and deliver in a fast-paced environment   

  • Excellent communications and customer service skills, and the confidence to communicate to patient in a compassionate way 

  • Good administrating skills and good attention to detail   

  • Good skills in Microsoft 365 packages, and you must be comfortable in embracing new technology 

  • Ability to lead, mentor, develop and motivate a team  


About us: 

DMC Healthcare are a successful and trusted provider of NHS services across England and Scotland. We have grown rapidly in the past decade from a single Dulwich practice to a team of over 400 employees dedicated to giving patients the very best in care.  The Receptionist position is based at the St Weburgh Medical Practice in Rochester, Kent.  

As part of the benefits package you will be entitled to 20 days annual leave with additional leave entitlement with duration of DMC employment, plus the standard 8 Bank Holidays.  This role is based at our St Werburgh Medical Practice, 98 Bells Lane, Hoo St Werburgh, Rochester, Kent, ME3 9HU. 


 If you would like an informal chat about the role, please contact us at 01223 828366. 


Equality and Diversity Statement 

The company supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. 


Disclosure and Barring Service Check 

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. 

This job advert may close as soon as sufficient suitable applications have been received. If interested, please apply for this post as soon as possible 

Your submitted application maybe imported into our preferred Third party recruitment system.  By applying for this post you are agreeing to DMC Healthcare transferring the information within this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the DMC Electronic Staff Records system.