Practice Administrator/Receptionist – Crystal Palace Road

Job overview

DMC Healthcare continue to see steady growth in the services we provide and we are looking for a Practice Administrator/Receptionist answering patients queries via telephones and face to face to join our busy team at DMC Crystal Palace Road in Dulwich (SE22 9EP). The role is permanent, working 37.5 hours.

Main duties
of the job

  • Be the first
    point of contact for patients who are having difficulty

  • Deliver
    excellent customer service to patients

  • Arrange
    appointments either face to face or via the telephone

  • Monitor flow of
    patients in the waiting room ensuring the appointment system accurately
    reflects the arrival of patients

  • Update patients
    records and dealing with day-to-day patients related queries

  • Deliver back
    office administrative support for GP practices

  • Dealing
    sensitively with all enquires/information & any general enquiry that may
    arise from time to time

  • The post holder
    should also be prepared to take part in training/educational workshops as and
    where required

  • Read coding the
    information into the practice clinical system,

  • Participation
    in practices quality goals and objectives

About us

DMC Healthcare
are a successful and trusted provider of NHS services across England and
Scotland. We have grown rapidly in the past decade from a single Dulwich
practice to a team of over 400 employees dedicated to giving patients the very
best in care.

Person Specification

  • Communicate
    effectively with patients, carers and healthcare professionals

  • Respond
    appropriately to queries

  • Record data
    accurately with attention to detail

  • Comply and
    familiarise yourself with the Practices policies and procedures

  • Provide
    relevant information to patients, family/visitors/carers and colleagues

  • Become an
    expert in administrative field

  • Excellent
    communication skills, both written and verbal

  • Able to
    prioritise and work accurately under pressure with good attention to detail


If you are
interested in our vacancy then we would love to hear from you. In return, you
will enjoy a challenging and diverse career with DMC.

For an informal
discussion regarding the role please contact the recruitment team on the
details shared.

As part of
our employment process, you will be required to complete the appropriate level
DBS check.

Equality and
Diversity Statement

The company
supports the principle of Equality and Diversity in employment wholeheartedly
and opposes all forms of unlawful or unfair discrimination on the grounds of
age, disability, sex, gender reassignment, sexual orientation, pregnancy and
maternity, race, religion or belief and marriage and civil partnerships.

and Barring Service Check

This post is
subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as
such it will be necessary for a submission for Disclosure to be made to the
Disclosure and Barring Service (formerly known as CRB) to check for any
previous criminal convictions.

This job advert
may close as soon as sufficient suitable applications have been received. If
interested please apply for this post as soon as possible

Your submitted
application maybe imported into our preferred Third-party recruitment system.
By applying for this post, you are agreeing to DMC Healthcare transferring the
information within this application to its preferred applicant management
system. If you are offered a job, information will also be transferred into the
DMC Electronic Staff Records system.

JD – Practice Administrator