Call Centre Administrator – Rainham

Call Centre Administrator 

       DMC Healthcare

       Permanent, full time 

       Salary:  £9.02 per hour 


  • Are you confident on the phone with good administration skills?
  • Do you have experience
    booking appointments and handling patient queries?
  • Do you have excellent customer service skills and an excellent
    telephone manner?
  • Can you work from Monday – Saturday?


If you feel that this is the next role for you, keep reading for
further information about this exciting and important role at DMC. 

We are seeking a Call Centre Administrator whose primary responsibility will be to provide patient and client services (mainly on the phone) and administrative support to the Community Services clinical and management team. 

The role is 37.5 hours a week over 7 days a week, so will include Saturday shifts.

 The role is based in Rainham, ME8 8AA.

The Role

As Call Centre administrator you will be first point of call for patients and provide patients and clients who contact the service with excellent customer service, ensuring that all telephone callers are greeted promptly, professionally and politely.  You will handle appointment booking and
patient/client enquiries courteously and efficiently and with an awareness of
the needs of the patient.

  • You will process
    referrals into the services and onward referral to other health care professionals
    according to service protocols
  • Maintain patient
    records on the clinical system as required
  • Liaise with
    clinical, administrative and other staff
  • Deal with internal
    and external post, ensuring all post is despatched on a daily basis
  • Send discharge
    summaries to GP practices in a timely fashion and according to service
  •  Handle queries from
    external agencies and other health care professionals
  • Make/cancel/rearrange
    appointments via the clinical system
  • Ensure up to date
    patient information is recorded
  • Give test results
    where appropriate.
  •  Set up clinic
    schedules and organising clinics (booking clinicians, support staff,
  • Maintaining rotas
    for clinical staff
  • Check and order of
    stock adhering to purchase management protocols
  • Administer workflow
    of external documents for analysis and reporting.
  • Monitor incoming
    electronic test results to ensure prompt review by clinicians
  • Data entry of new
    and temporary registrations and relevant patient information
  • Scan all patient
    information in computerised record i.e. medical documents, hospital reports and
    letters as necessary
  • Retrieve paper
    notes from storage unit as requested
  • Photocopy documents
    as required
  •  Read coding medical
    data into clinical system
  •  Maintain the
    appointment system and set up templates
  • To provide and
    maintain information required for Key Performance Indicators
  •  Take part in
    service performance related to quality
  •  Monitor and improve
    process flow where possible


Your experience:

  •      We expect you will have a minimum of one years-experience in a similar role in customer service or in a call centre environment
  •         You will have Maths and English GCSE grade C or grade 4 and above


Your skills:

  • Ability to organise, plan and deliver in a fast-paced environment  
  • Excellent
    communications and customer service skills, and the confidence to communicate
    to patient in a compassionate way
  • Good administrating skills and good attention to detail  
  • Good skills in
    Microsoft 365 packages, and you must be comfortable in embracing new technology


About us:

DMC Healthcare are a successful and trusted provider of NHS services across England and Scotland.   We have grown rapidly in the past decade from a single Dulwich practice to a team of over 400 employees dedicated to giving patients the very best in care.  The Call Centre Administrator post is based at the Iwade Health Centre in Kent. 

As part of the benefits package you will be entitled to 20 days annual leave with additional leave entitlement with duration of DMC employment, plus the standard 8 Bank Holidays.

As part of our employment process, you will be required to complete the appropriate level DBS check.   

Equality and Diversity Statement

The company supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This job advert may close as soon as sufficient suitable applications have been received. If interested please apply for this post as soon as possible

Your submitted application maybe imported into our preferred Third party recruitment system.  By applying for this post you are agreeing to DMC Healthcare transferring the information within this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the DMC Electronic Staff Records system.