Call Centre Administrator
Permanent, full time
Salary: £9.02 per hour
- Are you confident on the phone with good administration skills?
- Do you have experience
booking appointments and handling patient queries?
- Do you have excellent customer service skills and an excellent
- Can you work 5 days per week inclusing Saturday/Sunday?
If you feel that this is the next role for you, keep reading for
further information about this exciting and important role at DMC.
We are seeking a Call Centre Administrator whose primary responsibility will be to provide patient and client services (mainly on the phone) and administrative support to the Community Services clinical and management team.
The role is 5 days a week , including Saturday . This is based at Iwade Health Centre, 1 Monins Rd, Iwade, Sittingbourne ME9 8TY
As Call Centre administrator you will be first point of call for patients and provide patients and clients who contact the service with excellent customer service, ensuring that all telephone callers are greeted promptly, professionally and politely. You will handle appointment booking and
patient/client enquiries courteously and efficiently and with an awareness of
the needs of the patient.
- You will process
referrals into the services and onward referral to other health care professionals
according to service protocols
- Maintain patient
records on the clinical system as required
- Liaise with
clinical, administrative and other staff
- Deal with internal
and external post, ensuring all post is despatched on a daily basis
- Send discharge
summaries to GP practices in a timely fashion and according to service
- Handle queries from
external agencies and other health care professionals
appointments via the clinical system
- Ensure up to date
patient information is recorded
- Give test results
- Set up clinic
schedules and organising clinics (booking clinicians, support staff,
- Maintaining rotas
for clinical staff
- Check and order of
stock adhering to purchase management protocols
- Administer workflow
of external documents for analysis and reporting.
- Monitor incoming
electronic test results to ensure prompt review by clinicians
- Data entry of new
and temporary registrations and relevant patient information
- Scan all patient
information in computerised record i.e. medical documents, hospital reports and
letters as necessary
- Retrieve paper
notes from storage unit as requested
- Photocopy documents
- Read coding medical
data into clinical system
- Maintain the
appointment system and set up templates
- To provide and
maintain information required for Key Performance Indicators
- Take part in
service performance related to quality
- Monitor and improve
process flow where possible
- We expect you will have a minimum of one years-experience in a similar role in customer service or in a call centre environment
- You will have Maths and English GCSE grade C or grade 4 and above
- Ability to organise, plan and deliver in a fast-paced environment
communications and customer service skills, and the confidence to communicate
to patient in a compassionate way
- Good administrating skills and good attention to detail
- Good skills in
Microsoft 365 packages, and you must be comfortable in embracing new technology
DMC Healthcare are a successful and trusted provider of NHS services across England and Scotland. We have grown rapidly in the past decade from a single Dulwich practice to a team of over 400 employees dedicated to giving patients the very best in care. The Call Centre Administrator post is based at the Iwade Health Centre in Kent.
As part of the benefits package you will be entitled to 20 days annual leave with additional leave entitlement with duration of DMC employment, plus the standard 8 Bank Holidays.
As part of our employment process, you will be required to complete the appropriate level DBS check.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
This job advert may close as soon as sufficient suitable applications have been received. If interested please apply for this post as soon as possible
Your submitted application maybe imported into our preferred Third party recruitment system. By applying for this post you are agreeing to DMC Healthcare transferring the information within this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the DMC Electronic Staff Records system.